Privacy Policy

Privacy Policy for Raaha

1. Information We Collect

Raaha collects the following types of information to provide services and enhance your experience:

• Personal Identification Information: This may include your name, email address, phone number, address, date of birth, and other details you provide during account registration or when booking services.

• Payment Information: We collect payment details such as credit/debit card information, billing address, and transaction history to process payments securely.

• Health and Wellness Data: In some cases, we may collect health-related information such as medical history, allergies, diagnostic results, or wellness preferences to tailor services to your needs. This information is collected with your explicit consent.

• Usage Data: We gather information on how you use our website, services, and other offerings, including browsing activity, device information, and IP addresses, to improve our services and ensure a seamless user experience.

• Communication Data: Any messages or interactions you have with us through emails, feedback forms, or customer support may be collected to address inquiries, resolve issues, and improve our services.

• Location Data: With your consent, we may collect your location information to provide location-based services or offers.

We are committed to handling your information responsibly and in compliance with applicable data protection laws.

2. Information We Collect

Raaha collects the following information:

• Personal Information: Name, email, phone number, and other details provided during registration or bookings.

• Payment Information: Credit/debit card details and billing information for processing payments.

• Health Data: Health-related information, with your consent, to personalize wellness services.

• Usage Data: Information on your interactions with our website and services to improve your experience.

• Communication Data: Messages or feedback provided through our contact channels.

• Location Data: With your consent, for location-based services or offers.

We collect this information to provide, improve, and personalize our services while ensuring your privacy and security.

3. How We Use Your Information:

Raaha uses your information to:

• Provide Services: To deliver the services, programs, and experiences you request.

• Communication: To send important updates and respond to inquiries.

• Personalization: To tailor our services to your preferences and health needs.

• Payment Processing: To process payments and manage billing information.

• Service Improvement: To enhance services and user experience through data analysis.

• Marketing: With your consent, to send promotional material and offers.

• Compliance: To comply with legal obligations and prevent fraud.

• Health & Safety: To ensure proper care during wellness and healing programs.

We prioritize your privacy and only use your data for these purposes in compliance with data protection laws.

4. Data Security:

We implement industry-standard security measures to protect your personal and professional data from unauthorized access, alteration, or disclosure. While we strive to safeguard your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

3. Sharing & Security

• We do not sell or share your data with third parties without consent, except as required by law.

• Your data is stored securely, and we take reasonable measures to protect it.

• Data may be shared with trusted service providers only for operational purposes, under strict confidentiality agreements.

4. Client Data

Client data refers to any personal, health, and interaction information collected by Raaha during the provision of services. This may include:

• Personal Information: Name, contact details (email, phone number, address), date of birth, and other identifiers provided by the client during registration or service bookings.

• Health and Wellness Information: Medical history, preferences, diagnostic results, or any other health-related details shared for personalized wellness programs or services.

• Payment Information: Credit/debit card details, billing address, and transaction history related to service payments.

• Usage and Interaction Data: Data related to how the client uses the services, including website interactions, appointments, and feedback.

• Communication Records: Any correspondence between the client and Raaha, including emails, phone calls, and messages related to services or inquiries.

Raaha treats all client data with confidentiality and privacy, ensuring it is used only for providing services, improving client experiences, and complying with legal and regulatory requirements.

4. Cookies & Tracking

• Our website may use cookies to improve your browsing experience.

• You can manage cookie settings in your browser.

• Third-party analytics tools may collect anonymized usage data.

5. Your Rights

• You may request access, correction, or deletion of your personal data.

• To opt out of marketing communications, you can unsubscribe at any time.

• You may request data portability where applicable.

• You may withdraw consent for processing personal data where legally permissible.

6. Data Retention

• We retain personal data for as long as necessary to provide our services.

• Data may be retained for legal or regulatory compliance.

• Inactive accounts or expired memberships may have their data removed after a set period.

7. Data Security: 

Raaha is dedicated to ensuring the security and confidentiality of your personal and sensitive data. We employ a range of security measures, including encryption technologies to protect payment and sensitive information during transmission, access control to limit data access to authorized personnel, and regular security audits to enhance our data protection practices. All collected data is securely stored and protected against unauthorized access. Additionally, we ensure that third-party service providers adhere to strict data security standards. While we take every possible precaution to safeguard your data, please note that no method of electronic transmission or storage is completely secure, and we encourage clients to also take necessary precautions to protect their information.

8. Children’s Privacy:

Raaha does not knowingly collect or solicit personal information from children under the age of 18. Our services are intended for adults, and any personal data provided by minors without appropriate parental or guardian consent will not be used. If we become aware that a child under 18 has provided us with personal information, we will take immediate steps to delete it from our records. We encourage parents and guardians to monitor their children’s online activities and help ensure their safety

9. Changes to This Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website, and the revised policy will be effective upon posting. Your continued use of Raaha services after any changes signifies your acceptance of the updated Privacy Policy.

10. Third-Party Links & Services

• Our website or services may contain links to third-party websites.

• We are not responsible for the privacy practices of these external sites.

• We encourage users to read the privacy policies of external platforms.